Mon-Fri: 9am to 6pm | Sat: 9am to 1pm

Call us +1 (213) 510-0299

400 Canterbury Rd Frederickburg VA 22401

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Auto-Lama LLC

Refund Policy

Refund Policy

At Auto-Lama LLC, customer satisfaction is our top priority. We strive to deliver high-quality auto repair and maintenance services with honesty and transparency. This Refund Policy outlines the conditions under which refunds may be issued.

  1. Service Satisfaction Guarantee

If you are not satisfied with the service provided, please contact us within 7 days of your appointment. We will review the concern and, if necessary, offer a solution which may include:

A no-cost re-inspection or correction of the issue

Partial or full refund, based on service type and findings

Store credit for future services

  1. Eligibility for Refunds

Refunds are only considered in the following cases:

Work was not completed as quoted or agreed

Faulty or defective parts were used (with manufacturer confirmation)

Services were charged in error

Cancellation of a prepaid appointment with at least 24 hours’ notice

  1. Non-Refundable Items

We do not issue refunds for:

Completed labor and diagnostic services

Parts that have been installed and used

Late appointment cancellations (under 24 hours)

Services requested but later declined after inspection or recommendation

  1. Cancellations and Prepaid Appointments

You may cancel a prepaid appointment for a full refund if canceled at least 24 hours in advance. Cancellations made within 24 hours of the scheduled time may be subject to a $25 cancellation fee.

  1. Requesting a Refund

To request a refund or dispute a charge, please contact us at:

Auto-Lama LLC
400 Canterbury Rd, Fredericksburg, VA 22401
Email: info@lamalimited.com
Phone: +1 (213) 510-0299

Include the following details:

Full name and contact info

Date of service

Description of the issue

Invoice or service receipt

  1. Refund Processing Time

Approved refunds will be processed within 5–10 business days to the original method of payment. Processing times may vary depending on your financial institution.

  1. Contact Us

If you have questions about this Refund Policy, reach out to us any time. We are committed to resolving concerns quickly and fairly.